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Customer Service Representative (Temporary)

Customer Service Representative - Temporary (3 Months)

As a representative of the Student Success Team, you will be the liaison between students and the Fluent City Brand. We believe that the student experience is just as important as learning outcomes which is why we are very invested in building the best customer experience program in the world. We’re looking for an enthusiastic contributor that can deliver extraordinary, hospitality-driven service that “wows” each and every person that interacts with our products and services.


  • People-driven. You must be kind, thoughtful, sincere and positive.
  • A “can-do” attitude. No task should feel too small or too challenging.
  • An entrepreneurial spirit and sense of ownership in everything you do.
  • Confidence in writing skills and across various communication channels including phone, text, and e-mail.
  • You are empathetic, with the innate ability to put yourselves in the student’s shoes.
  • Organized! You pride yourself on your ability to keep things tidy and in order.
  • A troubleshooter. You have an ability to quickly prioritize tasks, troubleshoot and stay cool under pressure.

Extra Credit

  • Bilingual or polyglots is a huge +, especially if you’ve learned a language as an adult.
  • 1+  years in a hospitality-driven environment.
  • Experience on a Customer Service team.


  • Follow communication procedures, guidelines and policies.
  • Responsible for delivering exceptional customer service through phone, text, and email.
  • Provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
  • Master our internal customer service software and procedures in order to manage customer relationships effectively.
  • Coordinate with Operations team to channel customer feedback to all areas of the business (including Sales, Marketing, and Product).



Founded in 2011, Fluent City is an innovative language training organization, offering instruction to individuals, groups, and businesses in 11 different languages. We’ve taught over  25,000 students and have over 300 teachers on staff. Through in-person classes, online tools, and corporate training, Fluent City provides a contemporary curriculum and highly interactive approach that has made it one of the country’s fastest-growing language companies.

At Fluent City, we are passionate about enriching lives through education, connecting with other people and cultures, and creating amazing real-world experiences.  We are fun, international team that puts mutual respect, empathy, and trust at the center of our culture. The team is an ambitious, passionate group of language and travel lovers. Combined we speak over 20 languages.


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