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Operations and Customer Service Intern

Schedule

Period: May-August time window, dates can be flexible

Time Commitment: 20 hours a week

About Us

Today Fluent City is the fastest-growing language school in the country. We’re profitable and have recently raised a round of capital from top tier investors. Our core offering is a 20-hour in-person group language class. We teach 10 different languages and employ over 350 teachers in NYC, D.C., Boston and Philadelphia. We've got some fun new projects in the works, including expanding to new cities this year.

About you

  • We are looking for an enthusiastic and detail-oriented Customer Service and Operations Intern who is proactive, passionate and eager to dive into new learning experiences.
  • As a valued team player, you should possess a positive, go-getter attitude and be highly motivated by working in a fast-paced environment that values process and organization.
  • The ideal candidate will be a highly extroverted and find joy in interacting with others and creating exceptional experiences, both in person and through digital interactions.
  • Fluent City is passionate about turning the ordinary into extraordinary which is why you must possess a contagious positive-attitude and a standard for excellence in your daily tasks that drive meaningful outcomes for our students, teachers and staff.

The role

  • Customer Service: 
    • Support the Student Success team with customer service inquiries 
    • Learn how to write standard operating procedures and policy manuals in our brand voice
  • Human Resources and Culture:
    • Support the operations team with planning company parties and activities
    • Research scalable teacher recruitment strategies that support market expansion and new product development 
    • Assist our Teacher Operations Lead with hiring and recruitment projects
  • Special Projects and Strategy: 
    • Research that supports market expansion
    • Assist with the development and execution of our student VIP program
  • Class Planning and General Operations:
    • Learn how to use our backend database: file-upload support and data-analysis

Qualifications

  • Proficiency with the Google Drive Suite and Excel
  • Desire to learn and grow into the world of operations and customer service
  • Must have experience with client facing interactions, both e-mail and in-person interactions
  • Ability to work side-by-side with our Student Success, Recruitment and Operations teams to provide assistance on research-based projects and strategy.
  • Extremely data-driven and possess a high attention to detail with large data sets.
  • Excellent written/verbal communication and organizational skills.
  • Knowledge of Freshdesk and Sales Force is a plus

Perks

  • Based in our NYC headquarters in Williamsburg, Brooklyn
  • A working environment filled with passionate, happy, smart people.
  • Monthly 1:1 mentorship with Director of Operations
  • Note: you must bring your own laptop and phone
  • $600 monthly stipend

 

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